Return Policy

Materials Return / Exchange Policy

Individuals who purchase materials/products are subject to the following policies:

  • Materials/products returned within 30 days of purchase are eligible for a return. Exchanges of materials/products are not permitted. Second Harvest WI does not offer partial refunds.
  • If materials are returned in good condition within 30 days, no restocking fee will apply.
  • Good condition is defined as being undamaged, unused and able to be re-sold without issue. The determination of any returned items’ condition will be ultimately determined by Second Harvest WI.
  • If the item(s) are not returned in good condition, a 20% restocking fee will apply, which is applied to the total full cost of the program or materials (excluding sales tax and shipping costs), regardless if paid in full or through a full or partial payment plan.
  • To return your product for a refund, please obtain a return authorization code from Second Harvest WI by emailing support@secondharvestwi.org or calling +1-347-743-1509, between 7 a.m. and 6 p.m.
  • Shipping charges related to returns and refunds are non-refundable. Second Harvest WI is not responsible for shipping charges related to returns or refunds. The costs associated with shipping a product back to Second Harvest WI from refusing a delivery shall be deducted from any refund.

Online Courseware/eBook Return Policy

All online courseware sold by Second Harvest WI is non-refundable.

Electronic version(s) of Second Harvest WI textbooks (eBooks) are non-refundable unless included as part of the return of a complete Second Harvest WI study program (see Materials Return/Exchange Policy above).

Exam Voucher Return Policy

Candidates who purchase certification study programs that include an exam voucher are subject to the following policies:

  • Exam vouchers that have been redeemed are non-refundable.
  • Exam vouchers are non-transferable.
  • Exam vouchers must be redeemed within 6 months from the original date of purchase.
  • Extensions are not given on exam vouchers.

Individually sold exam vouchers are non-refundable.

Tutoring Voucher Return Policy

Candidates who purchase certification study programs that include personalized tutoring voucher(s) are subject to the following policies:

  • Personalized tutoring vouchers that have been redeemed are non-refundable.
  • Personalized tutoring vouchers are non-transferable.
  • Personalized tutoring vouchers must be redeemed within 12 months from the original date of purchase.
  • Extensions are not given on personalized tutoring vouchers.

Live Education Policy

  • Candidates who purchase and schedule are eligible for refund until the earlier of 24 hours prior to the start date or 30 days after purchase.
  • Candidates who purchase and schedule a Tutoring Session with Second Harvest WI are subject to the following policies:
    • Tutor sessions are non-refundable
    • Tutor sessions are non-transferable
    • Once scheduled, tutor sessions cannot be cancelled

Facilitated Study Groups and Live Q&A Policy

Candidates who purchase and attend a Facilitated Study Group or a Live Q&A Study Session are subject to the following policies:

  • Refund requests can be made within 30 days of purchase, if no more than three study sessions were attended, and if the item was purchased as a standalone/upgrade.
  • If more than three study sessions were attended, no refund will be granted. If the Facilitated Study Group/Live Q&A Session was purchased in a package, it is subject to Second Harvest WI’s regular refund policy.

CONTACT US

Second Harvest WI
2094 Redbud Drive
New York, NY 10011
+1-347-743-1509

Standards & Professionalism

See what Second Harvest WI is doing to ensure that properly credentialed exercise professionals and health coaches are trusted and inspire confidence. Learn about Second Harvest WI’s advocacy in the places where standards for the profession are set and advanced and see Second Harvest WI’s call to action for consistent professionalism.